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Beverage Fountain Warranty for BEV-6000
LIMITED ONE-YEAR WARRANTY
This appliance has been designed for normal commercial use. This warranty is extended only to the original owner and is valid only on products purchased for use in the United States and Canada. We warrant that your Sephra Beverage Fountain will be free of defects in materials and workmanship under normal commercial use for one year from the date of original purchase.
If your Sephra Beverage Fountain should prove to be defective within the warranty period, we will repair the unit or, at our sole discretion, replace the unit at no charge. The customer is responsible for all applicable shipping expenses. To obtain warranty service, contact Sephra's Customer Service Center at (858) 675 3088. Regular business hours are Monday-Friday, 7am-4pm (Pacific Time). You may also submit inquiries online at www.sephra.com or by mail to:
Customer Service Center
11035 Technology Place, Suite 100
San Diego, CA 92127
If a Customer Service Representative determines that repair is necessary, an RMA number will be issued. This number must be written clearly on the outside of the box in at least two places. Products returned to Sephra without an RMA number are not guaranteed to be accepted or processed.
You must also include a check or money order payable to Sephra, LLC for $15 for return shipping and handling. (California residents need only supply a proof of purchase and should call the Customer Service Center for further shipping instructions). Be sure to include your return address, a description of the claimed defect, proof of the original purchase (receipt or packing list), and any other information pertinent to the return. Sephra will then either repair the damaged product or replace it with a new, refurbished, or equivalent model at their sole discretion. If express shipping is requested, a Customer Service Representative will provide you with rate information.
IMPORTANT: For added protection and secure handling, we encourage you to use an insured shipping service which provides you with a tracking number to trace your shipment. Sephra, LLC is not responsible for in-transit damage or for packages not delivered to us. Lost and/or damaged products are not covered under warranty. Your Sephra Beverage Fountain has been manufactured to strict specifications and has been designed for use only with authorized accessories and replacement parts. This warranty expressly excludes any defects or damages caused by accessories, replacement parts, or repair service other than as authorized by Sephra, LLC.
Sephra, LLC is not responsible for consequential damages relating to fountain use or misuse, such as damage to furnishings, clothing, or other items.
Excluded from this warranty are damages or defects which resulted from other than normal commercial use, such as abuse, or damage caused by accident, impact, negligence, improper maintenance, or storage contamination and deterioration due to water or other liquids or insect infestation.
This warranty excludes all incidental or consequential damages. Some states do not allow the exclusion or limitation of these damages, so they may not apply to you.