Free Delivery* for UK Mainland orders over £250 Net.
Sephra aim to despatch all orders received prior to 2pm for UK delivery on the same day (Monday-Friday). UK Orders will usually be despatched using DPD (for express orders and orders over 2kg) or Royal Mail (option only available on orders under 2kg). Northern Ireland, Highlands & Islands will be despatched using DPD, DHL or UPS. Worldwide orders are delivered using DHL, UPS & DPD, delivery times vary.
* Free Delivery on Items that feature "Free Delivery" or orders over £250 is only valid for mainland UK. All other areas including UK Highlands, Islands, Northern Ireland and International are subject to standard delivery charges, calculated within the basket at checkout.
UK Tariff Mainland UK customers can choose from:
- Royal Mail 48 - £2.99 + VAT (3-4 days up to 2Kg)
- DPD Express - from £6.95 + VAT (next business day)
Northern Ireland, Highlands & Islands can choose from:
- Royal Mail 48 - £2.99 + VAT (3-4 days up to 2Kg)
- NI. Highland & Islands 48 provided by DPD - from £13 + VAT (48 hour service)
Shipping rates are calculated in real time within the basket area. If the incorrect shipping method is selected, further charges will be made prior to shipping of goods and this may delay the processing of your order.
World Wide Service (International)
Sephra use DPD, DHL, UPS and FedEx to ensure we can offer the most competitive international rates. International shipping charges are calculated in real time and can be viewed prior to checking out. Please be sure to update your basket and select the appropriate shipping method to get accurate rates.
All international deliveries are made on a DAP (Delivered at Place) basis. This means the buyer is responsible for payment of import duty and Tax. Therefore, in the event of order cancellation after goods have been shipped or refusal to accept delivery due to the customer being unwilling to pay these charges on receipt of goods, all carriage charges will be deducted from refunds.
All published prices exclude VAT, local duties, taxes and import charges.
IMPORTANT INFORMATION
All Sephra express and international deliveries do require a signature so if you are not going to be in to sign for your goods please indicate a neighbour who can sign for the goods within the box provided at the checkout.
Missed or refused deliveries may still be chargeable. We reserve the right to deduct outbound and return shipping costs from any applicable refund. Delivery service excludes Saturdays and Sundays although this can be arranged at extra cost - please call
+44 (0)1592 656 737 to arrange. (Royal Mail do deliver on Saturdays).
Sephra offer a number of delivery options to get your products to you in the fastest, safest and best value method.
NB: Delivery times are not guaranteed and refunds will not be given for late deliveries.
Larger orders may be despatched using a Pallet Delivery Service.
Returns, Exchanges & Refunds
Chocolate may melt in transit during the warmer months but this does not affect the quality or flavour of the product in any way and it can be re-melted and used normally.
Please note: Returns, exchanges and refunds are not accepted for instances of our chocolate melting in transit.
Call us on
+44 (0)1592 656 737 for further information.
