Return Policy

We want you to be 100% satisfied with your purchases from Sephra. If you are unsatisfied with the product you purchased, you may return or exchange it within 30 days of your purchase date.

Please look over and test all products upon receipt. If you would like to return an unused product for a refund within 30 days of purchase, a 15% restocking fee will be applied. A 35% restocking fee will be applied to used home products that are returned within 30 days. Shipping costs will only be refunded if the return is a result of our error. If you return an order that originally received free shipping, the initial shipping expense will be deducted from the credit to your account.

Undeliverable and Refused Packages

If your order is returned to us by our shipper because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper, in addition to the original shipping costs and the restocking fee, will be deducted from any refund amount. If you would like us to re-ship your previously undeliverable order, we will do so but will charge your credit card for a second set of shipping fees.

Exceptions

All sales on skewers, chocolate and other food items are final; these items are non-returnable. Used commercial products are non-returnable.

Promotions

All items purchased in conjunction with a promotion are non-refundable. If the item is defective it may be returned for a replacement or store credit only.

RMA Processing

All returns require a proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number are not guaranteed to be processed and may be refused. To obtain an RMA number, please contact our Customer Service Department at (858) 675 3088. Once an RMA number is issued, products must be returned within 15 days.

All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. For your protection, we recommend that you return the product using an insured shipping method. Sephra, LLC is not liable for products that are lost or damaged in transit to us.

Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 1-2 weeks for processing.

Please note that products not purchased directly from Sephra, LLC must be returned to the original place of purchase for a refund.

Please send returns to:

Sephra, LLC
Attn: Returns Department
RMA #: ________________
11035 Technology Place, Suite 100
San Diego, CA 92127

Rev. 102008

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Fondue Chocolate and Chocolate Fountains

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About Sephra/ Contact Sephra/ Catering chocolate fountains/ Chocolate fountain sales/ Home chocolate fountains/ Amazon chocolate fountain/ Sephra chocolate fountain/ Montezuma chocolate fountain/ Aztec chocolate fountain/ Cortez chocolate fountain/ Chocolate fondue for chocolate fountains/ Chocolate fountain rental directory/ Chocolate fountain manuals/ Sephra warranty/ Recipes/ Privacy Policy


Sephra Chocolate Fountain Rental Directory

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Sephra is known world wide as the premier specialist in creating chocolate fountains for catering and home use. Since our inception in 2003, Sephra has been the innovator in creating chocolate fountains which are durable and easy to use. As evidence of our ongoing innovation of our chocolate fountain machines, Sephra has been issued four patents by the United States Patent and Trademark office and also holds patents in many other countries around the world.

Our catering chocolate fountain products are enjoyed all over the world. Our commercial chocolate fountains and home fondue fountains are guaranteed to bring fun and laughter to every occasion! These unique and decorative chocolate fountains serve from 20 to 300 guests without adding additional fondue chocolate. The newest member of the Sephra Chocolate Fountain family is the "Amazon". It stands at 54 inches high, adding a grand presentation to any event. The large 44 inch "Sephra" chocolate fountain is perfect to create the “WOW” factor for large buffets and parties. The "Montezuma" chocolate fountain at 34 inches is the most versatile of the catering chocolate fountains and is perfect for occasions such as: weddings, corporate socials, and other catered events of 200 plus guests. The "Aztec" chocolate fountain and the "Cortez" chocolate fountain round out the Sephra chocolate fountain product line. These smaller chocolate fountains are ideal for more intimate social gathering such as birthday parties, bar and bat mitzvah’s, anniversary celebrations, bridal and baby showers and family gatherings. A Sephra catering chocolate fountain is sure to delight your clients and customers as their guests indulge themselves in eating delicious treats covered in delicious, warm flowing chocolate.

Our home or mini chocolate fountain line of products is wonderful for entertaining family and friends. Sephra home chocolate fountains are known for how quiet they operate and how well they warm and melt the chocolate fondue right in the bowl of the chocolate fountain. No other home chocolate fountain can compete with the unique features of the Sephra home chocolate fountains. A Sephra home chocolate fountain makes the perfect gift for someone who enjoys entertaining and who loves chocolate!

Of course, a chocolate fountain is only as good as the chocolate fondue and Sephra’s specialty chocolate for chocolate fountains is a must. Its’ delicious creamy texture and incredible aroma will have you wanting to savor every last drop of chocolate. The viscosity and consistency of Sephra chocolate for chocolate fountains makes operating the chocolate fountain so much easier. No more adding vegetable oil to the chocolate to make it liquid enough to flow in the chocolate fountain. Sephra was the first to develop its own proprietary chocolate blend which flows flawlessly in the chocolate fountain every time. Choose from rich imported Belgian chocolate or Sephra’s premium chocolate fountain chocolate made here in America to use in your chocolate fountain.

To go along with the chocolate fountain, Sephra has a supply of many other accessories for use with the chocolate fountain such as: Bamboo skewers, Wooden fondue skewers, Metal fondue skewers, Plastic fondue skewers, Marshmallows, Chocolate coloring and chocolate flavorings. You can create your own chocolate fantasy with a Sephra chocolate fountain.

To assist our catering customers and consumers who wish to treat their guests to an incredible dessert, Sephra has introduced our chocolate mousse mixes which we import from Belgium. The proprietary recipe made with real Belgian chocolate, delivers exceptional flavor. Your guests will be licking their dishes and asking for more. These chocolate mousse mixes are available in dark chocolate mousse and white chocolate mousse flavors. Additionally, our Belgian Crème Brulee’ mix is truly incredible. Each chocolate mousse mix or crème brulee’ mix package will serve approximately 30 guests.

When it comes to delivering the “WOW” factor for any party or event, a Sephra catering chocolate fountain or home chocolate fountain are sure to fulfill every expectation. We hope you will enjoy the delicious chocolate fountain chocolate, as you share special occasions with family and friends. Sign up for the Sephra newsletter and receive special discounts on our Sephra products.

P. 858.675.3088
e. support@sephra.com
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