Sephra - Terms & Conditions

Sephra specialises in providing catering equipment and services to commercial clients, and all transactions conducted on our platform are regarded as business-to-business contracts.

Our Website is intended for use by individuals aged 16 years and older. By accessing and utilising the Website, you affirm that you are of legal age to enter into binding contracts.

You agree not to employ the Website for any unlawful purposes or in any manner that may harm, disrupt, overload, or impair its functionality.

It is your responsibility to maintain the confidentiality of your account credentials and restrict access to your computer. You also agree to assume responsibility for all activities conducted under your account.

Product Availability: The availability of all products is subject to change. We reserve the right to limit quantities and discontinue products without prior notice. While we make every effort to accurately represent item availability on our Website, there may be instances when a product is unavailable despite being displayed as in stock. In such cases, we will promptly contact you to address the issue and explore alternative solutions. These may include providing you with an estimated restocking date, suggesting a product with similar specifications, or issuing a prompt refund to facilitate your exploration of alternative sources where the item is available. Your satisfaction remains our utmost priority, and we are dedicated to swiftly resolving any availability-related concerns.

Pricing: Product prices are as listed on the Website. We reserve the right to modify prices at any time.

Orders: Placing an order on our platform constitutes an offer to purchase. We retain the discretion to refuse or cancel any order at our sole discretion.

Customer Product Contracts: We strive to fulfill all contractual obligations in a timely and satisfactory manner. However, please be aware that unforeseen circumstances or factors outside of our reasonable control may occasionally affect our ability to deliver products or services as initially outlined. These circumstances could include, but are not limited to, natural disasters, supply chain disruptions, currency exchange fluctuations, government actions, or other force majeure events. In the event that such circumstances arise, we will make every effort to communicate any potential delays or changes to you as soon as possible. We may need to adjust delivery timelines, modify certain product features, adjust product pricing or offer suitable alternatives. We appreciate your understanding and cooperation in such situations.

We will ship products to the address you provide during the checkout process. Delivery times may vary depending on your location and chosen shipping method. For more detailed information, please refer to our delivery information page.

Upon receipt, it is imperative to inspect and test all goods. Any discrepancies or shortages must be reported within one working day of the delivery date. Claims submitted after this period will not be considered.

Furthermore, all goods should be inspected and tested upon arrival, and any discrepancies or shortages must be reported within five working days from the date of delivery. Claims submitted beyond this timeframe will not be entertained. In the event of damages, please ensure that they are acknowledged as such with the courier.

Returns and refunds are considered on a case-by-case basis and are subject to a service charge, depending on the circumstances. Delivery charges will not be refunded or credited. Refunds will only be processed following a thorough inspection of the returned items, which may entail deductions for applicable restocking charges. Additionally, expenses related to repairing damages or replacing missing components originally included with the order will also be subtracted from the refund amount.

Please note that all purchases of professional catering equipment are final, as these transactions fall under the category of business-to-business interactions. Consequently, they are not covered by consumer distance selling rights. Kindly be aware that, for safety and hygiene reasons, all consumable items, including but not limited to chocolate, mixes, sauces, and other foodstuffs, are non-returnable and considered final.

Please be aware that once an order has been fulfilled, it enters the shipping process and cannot be cancelled. We are committed to processing and dispatching orders promptly to ensure timely delivery to our customers. However, if you wish to cancel an order before it has been fulfilled, please contact us as soon as possible. It is important to note that orders for bespoke, custom, customized, special order, or made-to-order items cannot be cancelled once accepted by us. The processing or manufacturing process with our supplier(s) or manufacturers begins upon acceptance of such orders. Therefore, we kindly request careful consideration before placing orders for these items.

Cancellation Procedure:

1. Contact Us: You can initiate an order cancellation by contacting us via phone +44 (0)1592 656 737 or email info@Sephra.com.
2. Provide Order Details: When reaching out to us, please include your order number and any pertinent information to facilitate a swift location of your order.
3. Cancellation Confirmation: Once we receive your cancellation request, we will confirm the cancellation and process any necessary refunds.

If you have any inquiries or concerns regarding our cancellation policy, please do not hesitate to contact our customer service team.

All of our commercial equipment products come with a minimum one-year return-to-base warranty, while many commercial machines feature an extended Five-Year Limited Warranty. Customers are responsible for arranging the return of any faulty unit(s) to us for repair. It is essential to securely package the item(s) to prevent loss or damage during transit, as we cannot assume liability for inadequately packaged items. Prior to shipping, please contact Sephra to obtain a designated returns number for your package.

The validity of the warranty can be jeopardized if inspections or repairs on a product are conducted by a non-manufacturer-approved engineer, or if the equipment is improperly used.

Should any goods supplied experience a failure or breakdown during the warranty period, please promptly notify us as soon as the defect or failure becomes apparent and certainly before the warranty period expires. Please note that Sephra cannot assume responsibility for any defect or failure reported after the warranty period has elapsed, regardless of when the issue originally surfaced.

It is important to emphasize that Sephra’s product warranty, as specified within the product information page on the website or as confirmed via email when placing an order, takes precedence over any warranty information contained in manufacturers' brochures or on external media, including but not limited to product manufacturers' websites or brochures.

For items reported as faulty within the designated warranty period, we will initially attempt to repair the product. Only if we are unable to repair the product will an exchange or replacement be provided. In cases where we agree to exchange or replace a product, only the remaining unexpired portion of the warranty will be transferred to the new unit. It is important to note that Sephra is not responsible for any financial losses or business disruptions that may arise directly, indirectly, or incidentally from a faulty or defective unit. Customers are responsible for planning and preparing for such eventualities.

Content: All content featured on the Website, including text, images, graphics, and logos, is the property of Sephra or its licensors and is protected by copyright and other intellectual property laws.

Trademarks: All trademarks, service marks, and trade names utilized on the Website are the property of Sephra or their respective owners.

All rights are reserved, and users must obtain our permission before making any other use of material contained on this site. Modifying any content constitutes a violation of copyright and Sephra’s proprietary rights.

Limitation of Liability
While we strive to provide accurate and up-to-date information on the Website, we do not guarantee the accuracy, completeness, or reliability of any content.

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or any products purchased through it.

We want to clarify that we cannot be held responsible for any loss of earnings that may occur due to issues including, but not limited to, delayed shipping, stock availability, or equipment faults. While we strive to provide reliable products and services, unforeseen circumstances or factors beyond our control can sometimes impact the outcome of events. Therefore, it's important to understand that any financial implications, including loss of earnings, arising from such situations fall outside our liability. We encourage event organizers, business owners, etc., to consider appropriate contingency plans to mitigate any potential financial risks.

At Sephra, we are steadfast in our commitment to upholding and respecting human rights in every facet of our operations. We firmly believe in conducting our business in a manner that champions the dignity, equality, and well-being of all individuals, regardless of their background, identity, or circumstances. Our Human Rights Policy mirrors our dedication to ethical practices and responsible business conduct.

• Respect for Fundamental Rights: We hold deep respect for the fundamental human rights recognized internationally, encompassing those outlined in the Universal Declaration of Human Rights.
• Non-Discrimination: Our dedication extends to providing a work environment and shopping experience devoid of discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.
• Child Labor and Forced Labor: We strictly adhere to laws and regulations that prohibit child labor and forced labor. We do not engage in any form of exploitative labor practices.
• Working Conditions: We ensure safe and healthy working conditions for our employees and suppliers, firmly opposing harassment, discrimination, or unsafe working conditions.
• Supplier Responsibility: The standards we uphold extend to our suppliers. We expect our suppliers to respect human rights, guarantee fair labor practices, and uphold environmental and social responsibility.
• Environmental Stewardship: We recognize the interconnection of human rights and environmental protection. We are committed to environmentally responsible practices that contribute to a sustainable and equitable future.
• Ethical Sourcing: We prioritize sourcing products from suppliers who share our commitment to human rights, fair labor practices, and ethical business conduct.
• Continuous Improvement: We continually review and enhance our policies and practices to align with evolving human rights standards and expectations.
• Reporting Concerns: We encourage our employees, suppliers, and customers to report any concerns related to human rights violations or ethical practices. We are committed to addressing and resolving such concerns promptly and transparently.

We consider this Human Rights Policy integral to our commitment to ethical business practices. It guides our decisions and actions, fostering a culture of respect and responsibility.

The company may run competitions from time to time at our discretion to engage and reward our customers. Participation in these competitions is voluntary and subject to the specific terms and conditions outlined for each competition. These terms will provide detailed information on eligibility, entry methods, deadlines, prizes, and any other relevant rules. The company reserves the right to modify, suspend, or terminate any competition at any time without prior notice. Participants are encouraged to read the specific terms and conditions for each competition to ensure compliance and understanding of the rules.

Free and promotional items are provided at the sole discretion of the company and may be included with your purchase as a courtesy. These items are offered without any obligation or guarantee. The company reserves the right to withdraw, replace, or modify these items at any time without prior notice. Please note that if any free or promotional items are missing or arrive damaged, they will not be replaced or reimbursed. This policy applies to all free and promotional items provided by the company.

We reserve the right to update or amend these Terms at any time without prior notice. Any modifications will be posted on this page, and your continued use of the Website after such changes constitutes acceptance of the revised Terms.

If you have any questions about our preparation for the GDPR, please contact John Laughlin.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact Sephra by e-mail at info@sephra.com or by mail using the details provided below.